Great Customer service, Jim and Jack so knowledgeable, love dealing with them
Marisa Salvador
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December 02, 2024
Had one of the BEST customer service experience I have ever received!! I had to make quite a large purchase, so had lots of decisions and choices to make. From the get go, the sales assistant ( Connor) was fantastic. He approached and asked how he could help. I explained what I was looking for and the project plans for our bathroom renovations. Connor listened and helped me around the store, showing me different samples, giving advice on materials, colour choices e.t.c I could go on forever. Customer service was 10/10 topped off by a friendly, attentive, super helpful member of staff!!
I told my husband when I got home, had Connor not approached and helped the way he did I very likely would have bought online as I normally do. I thought I'll give Topps Tiles a go and I'm happy I did. Super pleased with my purchase.
Thank you very much Connor. What a great example to show there's still great customer service around!!!
Simon Ewell
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January 22, 2025
Excellent service provided by Jack. Helped source some tiles at short-notice and provided some great advice on adhesive / grout. Thanks again
Megan Gallagher
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April 22, 2025
Paul and James were a huge help today, we received really knowledgeable advice and really speedy service
Dave Flower
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March 13, 2025
Fantastic branch... allowed us to take samples on multiple visits.
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41 Robjohns Rd, Chelmsford CM1 3AG, UK
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Great Customer service, Jim and Jack so knowledgeable, love dealing with them
Had one of the BEST customer service experience I have ever received!! I had to make quite a large purchase, so had lots of decisions and choices to make. From the get go, the sales assistant ( Connor) was fantastic. He approached and asked how he could help. I explained what I was looking for and the project plans for our bathroom renovations. Connor listened and helped me around the store, showing me different samples, giving advice on materials, colour choices e.t.c I could go on forever. Customer service was 10/10 topped off by a friendly, attentive, super helpful member of staff!! I told my husband when I got home, had Connor not approached and helped the way he did I very likely would have bought online as I normally do. I thought I'll give Topps Tiles a go and I'm happy I did. Super pleased with my purchase. Thank you very much Connor. What a great example to show there's still great customer service around!!!
Excellent service provided by Jack. Helped source some tiles at short-notice and provided some great advice on adhesive / grout. Thanks again
Paul and James were a huge help today, we received really knowledgeable advice and really speedy service
Fantastic branch... allowed us to take samples on multiple visits.