Outstanding service.
This is the second time I have used the company for my annual service and both times have been a great experience (if you can call boiler servicing a great experience).
The transparency of not only cost, but also any findings both good or bad are discussed; and if there is a problem with your system (as I had today) you can trust it will be sorted - efficiently and cost effective.
Kai was knowledgeable, efficient, extremely polite, showed his gas safe card willingly and removed his shoes without being asked - top customer service!
I would recommend to friends and family without any hesitation.
Jo Mitchell
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May 11, 2025
Fixed a long term problem with some of our radiators, where others failed. Reasonable price too. Special mention to James and Mark, talked me through the work, left everywhere clean and tidy and more importantly working! Would definitely use these again
Claudia Estrada
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December 15, 2024
Excellent service! . Very reliable. TM arrived on time, went out of his way to get the parts, got it all sorted, knew the issue straight away. I guess that also comes with extended experience and trust people have on him. Well known and recommended in the community. That’s why I was happy to leave it in his hands. Def. 100% 5 stars.
Chris Gilbert
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May 11, 2025
Great job by Terry and his team fitting my new hot water tank. Very efficient, nothing was too much trouble, would recommend them to anyone
Jon Morrison
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November 27, 2024
Can't fault the professionalism, service and overall great company that is TM Hughes & Son! If I could, I'd genuinely give them more than 5 stars! 100% recommend, always my go to company when I have a problem that needs fixing!
Our Address
Saxon House, 27 Duke St, Chelmsford CM1 1HT, UK
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Outstanding service. This is the second time I have used the company for my annual service and both times have been a great experience (if you can call boiler servicing a great experience). The transparency of not only cost, but also any findings both good or bad are discussed; and if there is a problem with your system (as I had today) you can trust it will be sorted - efficiently and cost effective. Kai was knowledgeable, efficient, extremely polite, showed his gas safe card willingly and removed his shoes without being asked - top customer service! I would recommend to friends and family without any hesitation.
Fixed a long term problem with some of our radiators, where others failed. Reasonable price too. Special mention to James and Mark, talked me through the work, left everywhere clean and tidy and more importantly working! Would definitely use these again
Excellent service! . Very reliable. TM arrived on time, went out of his way to get the parts, got it all sorted, knew the issue straight away. I guess that also comes with extended experience and trust people have on him. Well known and recommended in the community. That’s why I was happy to leave it in his hands. Def. 100% 5 stars.
Great job by Terry and his team fitting my new hot water tank. Very efficient, nothing was too much trouble, would recommend them to anyone
Can't fault the professionalism, service and overall great company that is TM Hughes & Son! If I could, I'd genuinely give them more than 5 stars! 100% recommend, always my go to company when I have a problem that needs fixing!