(99.9% Takeaway review)
I have never had bad food from Blaze, great portions, succulent chicken and decent cubes of lamb. Amazing bread worn free sauces, I won't go anywhere else.
Debora Albuquerque
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March 29, 2025
I am writing to formally express my disappointment regarding the unacceptable treatment I received from your manager during a phone call on 29/03/25 while attempting to place an order.
I have been a loyal customer of your restaurant and have ordered from you several times before. However, during this recent interaction, I was met with rudeness and aggression from the manager, which was both unprofessional and upsetting—especially considering that I was calling from a hospital bed and was simply trying to order a meal.
When I inquired about prices, which is my right as a customer, the manager became impatient and rushed me, repeatedly interrupting and pressuring me to confirm my order. When I explained that I would be paying by card and needed a moment to access my details, he began shouting at me instead of allowing me to complete my sentence. When I questioned this rude and aggressive behavior, his excuse was that he was "busy." Before I could finish my order, he abruptly hung up the phone on me.
Additionally, when I asked for his name, he refused to provide it and instead replied in a proud and dismissive manner, saying, "I’m the manager," before hanging up on me. This lack of accountability and professionalism is extremely concerning.
This level of service is unacceptable for any business, especially one that relies on customer satisfaction. I expect a restaurant that I have supported multiple times to treat its customers with basic respect and courtesy. No customer should be made to feel like a burden simply for asking for information or taking a moment to retrieve payment details.
I would appreciate a response regarding this matter and what actions will be taken to ensure that no other customer has to experience such treatment. I hope to see improvements in your customer service so that I can continue to support your restaurant in the future.
H GB
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May 01, 2025
Mixed platter starter was excellent, but mains (chicken kebabs) were very average. Service was random, attentive one minute but unable to get anyones attention to order more drinks with the meal. However the biggest ‘take away’ was the rounding up of our bill, despite our more than adequate tip. A mixed meze to share and 2x basic chicken kebabs, plus an Aperol Spritz, a soft drink, 2x coffees and tap water was rounded up - without asking - to £100. We won’t be rushing back!
Divya
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February 14, 2022
Service here is outstanding. The first time we were here we thoroughly enjoyed it and somehow this place exceeded our expectations on the second visit (last minute plan) for a valentine’s day lunch. Staff are super friendly and accommodating. The place was all decorated for valentine’s and the table setting had tiny rose petals which was a lovely touch to our experience. Music was just right not too loud not too slow and joyful/groovy. We were served fresh & warm turkish bread with sauces and olives immediately. It was delicious. Our starters arrived quickly after and so did the main course.
Generous portions for the price and taste absolutely delightful. They also offer a range of wines to choose from. To add to our experience they even offered us tequila rose at the end of our meal. We had a wonderful time I can’t wait to go again.
5 stars are not enough for this place 💖
GlowingGlobe
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October 16, 2023
Absolutely delightful lunch experience! Incredible value for the 2-course lunch menu at just £13.90. The Sucuk, Patlican Soslu, Sigara Boregi, and Hellim starters were an absolute treat. The Lamb Shish Kebab was perfectly succulent, and the Adana Kofte was also great. Already planning my next visit for the Lamb Beyti. For larger groups, the Blaze Special and Blaze Family Special are tempting with their lamb chops included which have been recommended to try. Don't miss the Turkish tea and homemade Baklava, plus the adorable ice cream characters for the little ones. Efes on draft sealed the deal. A classic touch of Turkish hospitality and decent Turkish music made the experience even more memorable. Already looking forward to the next visit!
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45-46 Moulsham St, Chelmsford CM2 0HY, UK
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(99.9% Takeaway review) I have never had bad food from Blaze, great portions, succulent chicken and decent cubes of lamb. Amazing bread worn free sauces, I won't go anywhere else.
I am writing to formally express my disappointment regarding the unacceptable treatment I received from your manager during a phone call on 29/03/25 while attempting to place an order. I have been a loyal customer of your restaurant and have ordered from you several times before. However, during this recent interaction, I was met with rudeness and aggression from the manager, which was both unprofessional and upsetting—especially considering that I was calling from a hospital bed and was simply trying to order a meal. When I inquired about prices, which is my right as a customer, the manager became impatient and rushed me, repeatedly interrupting and pressuring me to confirm my order. When I explained that I would be paying by card and needed a moment to access my details, he began shouting at me instead of allowing me to complete my sentence. When I questioned this rude and aggressive behavior, his excuse was that he was "busy." Before I could finish my order, he abruptly hung up the phone on me. Additionally, when I asked for his name, he refused to provide it and instead replied in a proud and dismissive manner, saying, "I’m the manager," before hanging up on me. This lack of accountability and professionalism is extremely concerning. This level of service is unacceptable for any business, especially one that relies on customer satisfaction. I expect a restaurant that I have supported multiple times to treat its customers with basic respect and courtesy. No customer should be made to feel like a burden simply for asking for information or taking a moment to retrieve payment details. I would appreciate a response regarding this matter and what actions will be taken to ensure that no other customer has to experience such treatment. I hope to see improvements in your customer service so that I can continue to support your restaurant in the future.
Mixed platter starter was excellent, but mains (chicken kebabs) were very average. Service was random, attentive one minute but unable to get anyones attention to order more drinks with the meal. However the biggest ‘take away’ was the rounding up of our bill, despite our more than adequate tip. A mixed meze to share and 2x basic chicken kebabs, plus an Aperol Spritz, a soft drink, 2x coffees and tap water was rounded up - without asking - to £100. We won’t be rushing back!
Service here is outstanding. The first time we were here we thoroughly enjoyed it and somehow this place exceeded our expectations on the second visit (last minute plan) for a valentine’s day lunch. Staff are super friendly and accommodating. The place was all decorated for valentine’s and the table setting had tiny rose petals which was a lovely touch to our experience. Music was just right not too loud not too slow and joyful/groovy. We were served fresh & warm turkish bread with sauces and olives immediately. It was delicious. Our starters arrived quickly after and so did the main course. Generous portions for the price and taste absolutely delightful. They also offer a range of wines to choose from. To add to our experience they even offered us tequila rose at the end of our meal. We had a wonderful time I can’t wait to go again. 5 stars are not enough for this place 💖
Absolutely delightful lunch experience! Incredible value for the 2-course lunch menu at just £13.90. The Sucuk, Patlican Soslu, Sigara Boregi, and Hellim starters were an absolute treat. The Lamb Shish Kebab was perfectly succulent, and the Adana Kofte was also great. Already planning my next visit for the Lamb Beyti. For larger groups, the Blaze Special and Blaze Family Special are tempting with their lamb chops included which have been recommended to try. Don't miss the Turkish tea and homemade Baklava, plus the adorable ice cream characters for the little ones. Efes on draft sealed the deal. A classic touch of Turkish hospitality and decent Turkish music made the experience even more memorable. Already looking forward to the next visit!