This is the worst doctor’s surgery I’ve ever dealt with. My friend and I have been registered for a month, and the level of incompetence is shocking. The receptionists are rude, dismissive, and completely unhelpful.
I attempted to book a face-to-face appointment in person, only to be told it must be done online. I booked online, specifically requesting an in-person appointment, yet was given a phone consultation instead. The doctor then told me I needed to be seen in person and instructed me to call reception. When I did, they refused to book it over the phone, insisting it had to be done online. This back-and-forth has now dragged on for three weeks with no resolution.
I also submitted a form on behalf of someone else, clearly stating that I should be contacted, yet they ignored this and contacted the other person instead.
To make matters worse, when I called for assistance, a receptionist named Sharon was incredibly rude and unprofessional. This surgery is an absolute disgrace, and I will be submitting an official NHS complaint. Avoid registering here at all costs.
Kaylise Vassell
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February 11, 2025
Can never get through to reception. This is the third time I’ve called in the space of 6 months only to be told after 12pm their staff is in training. This is after sitting through a 2 minute monologue about their new booking system which isn’t even available until feb 15th. If I can move practices, I will, because these lots love to waste your time.
Patricia Lock
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July 05, 2024
I know a lot of people moan about this Surgery, but I find it great . The receptionist is always very helpful if you are polite. The nurses are great so accommodating. So therefore I say thanks Beauchamp House and I'm glad to be on your books
Maria Wigan
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May 01, 2024
I was having an allergic reaction that I’d never dealt with before and popped into the surgery for some help. The lady at reception was incredibly helpful and saw that I was seen to within 20 minutes. Dr Mathur and Nurse Natalie made me feel very comfortable - they were so incredibly lovely, kind, and listened to everything I had to say.
Dominic McK
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May 29, 2024
Appointments always running more then 20min late minimum. Sometimes even longer. Then ended up seeing a nurse instead of a doctor. Feels like there time is valued more than tge patients. Why do a job if you can't value the patients more than thinking about your pay.
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This is the worst doctor’s surgery I’ve ever dealt with. My friend and I have been registered for a month, and the level of incompetence is shocking. The receptionists are rude, dismissive, and completely unhelpful. I attempted to book a face-to-face appointment in person, only to be told it must be done online. I booked online, specifically requesting an in-person appointment, yet was given a phone consultation instead. The doctor then told me I needed to be seen in person and instructed me to call reception. When I did, they refused to book it over the phone, insisting it had to be done online. This back-and-forth has now dragged on for three weeks with no resolution. I also submitted a form on behalf of someone else, clearly stating that I should be contacted, yet they ignored this and contacted the other person instead. To make matters worse, when I called for assistance, a receptionist named Sharon was incredibly rude and unprofessional. This surgery is an absolute disgrace, and I will be submitting an official NHS complaint. Avoid registering here at all costs.
Can never get through to reception. This is the third time I’ve called in the space of 6 months only to be told after 12pm their staff is in training. This is after sitting through a 2 minute monologue about their new booking system which isn’t even available until feb 15th. If I can move practices, I will, because these lots love to waste your time.
I know a lot of people moan about this Surgery, but I find it great . The receptionist is always very helpful if you are polite. The nurses are great so accommodating. So therefore I say thanks Beauchamp House and I'm glad to be on your books
I was having an allergic reaction that I’d never dealt with before and popped into the surgery for some help. The lady at reception was incredibly helpful and saw that I was seen to within 20 minutes. Dr Mathur and Nurse Natalie made me feel very comfortable - they were so incredibly lovely, kind, and listened to everything I had to say.
Appointments always running more then 20min late minimum. Sometimes even longer. Then ended up seeing a nurse instead of a doctor. Feels like there time is valued more than tge patients. Why do a job if you can't value the patients more than thinking about your pay.