I cannot recommend Respond Electrical highly enough! From start to finish, their service was nothing short of exceptional.
Michael in the office set the gold standard for customer service. Not only did he take the time to really listen to what I needed and work with me to ensure I got exactly the right solutions, but he also kept me updated throughout the entire process. From booking the appointment to the day of the job, he provided regular updates, confirming everything in advance and making sure I knew exactly when to expect the team. His attentiveness, clear communication, and proactive approach made everything completely seamless and stress-free.
Owen and Izzy, the electricians, were an absolute pleasure to have on the job. They arrived right on time and handled everything with remarkable efficiency and skill. They installed my new cooker, electric hob, and cooker hood, and even repaired two faulty plugs—one of which had been damaged by water. Their workmanship was top-tier, and their friendly, can-do attitude made the experience even better.
Not only did they complete the job to the highest possible standard, but they also cleaned up thoroughly afterward, leaving everything spotless. And despite the fact that I made Owen a truly terrible cup of tea, he powered through like a true professional, never letting it affect his outstanding work!
What truly stood out was their thoughtfulness—not only towards my home but also towards my little dachshund, Darcy. They were so considerate of her, making sure to be mindful of her while they worked, which meant a lot to me.
The level of care, expertise, and professionalism that Respond Electrical delivers is truly unmatched. They have earned my trust completely, and I won’t hesitate to call them for any future electrical work. If you’re looking for a reliable, skilled, and customer-focused electrical team, look no further.
A flawless 5-star experience!
Katie Matthews
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February 11, 2025
This company are outstanding. Since September we have had to call out Respond to 3 separate issues. Jack dealt with the first two and fixed the issues quickly. Polite and professional at all times.
This week Owen came to fix a bigger problem. He was also very polite and professional at all times. The thoroughness in his work to ensure we were left with power consistently was amazing.
Both engineers made us feel at ease, were helpful, kept us informed of issues, punctual, friendly, thorough and stayed until we were happy. The quality of the service was outstanding.
Michael in the office was also extremely helpful when booking in all jobs. Listens carefully to the issue, flexible, polite, easy to talk to and able to offer advice.
Great communication via the app and messaging service. Kept updated of engineers arrival.
Excellent service from Respond, especially Jack, Michael and Owen. First class company and I would HIGHLY RECOMMEND.
THANK YOU.
Michael Herbert
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February 11, 2025
Great service from Respond, friendly, fast and reliable. Two outside lights fitted, the guys did a great job and they look great. Highly recommend!
E B
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November 23, 2024
Both experiences I have had with Respond have been positive. Extremely friendly staff and communication is great. I have had the pleasure of having Jack to work on my issues at home and he has been great! Thank you team
Vicky Dewar
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November 25, 2021
Great company jack and team amazing
Highly recommend A+++++
Great prices, reliable and such good customer service
Our Address
10 Oyster Pl, Montrose Rd, Chelmsford CM2 6TX, UK
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I cannot recommend Respond Electrical highly enough! From start to finish, their service was nothing short of exceptional. Michael in the office set the gold standard for customer service. Not only did he take the time to really listen to what I needed and work with me to ensure I got exactly the right solutions, but he also kept me updated throughout the entire process. From booking the appointment to the day of the job, he provided regular updates, confirming everything in advance and making sure I knew exactly when to expect the team. His attentiveness, clear communication, and proactive approach made everything completely seamless and stress-free. Owen and Izzy, the electricians, were an absolute pleasure to have on the job. They arrived right on time and handled everything with remarkable efficiency and skill. They installed my new cooker, electric hob, and cooker hood, and even repaired two faulty plugs—one of which had been damaged by water. Their workmanship was top-tier, and their friendly, can-do attitude made the experience even better. Not only did they complete the job to the highest possible standard, but they also cleaned up thoroughly afterward, leaving everything spotless. And despite the fact that I made Owen a truly terrible cup of tea, he powered through like a true professional, never letting it affect his outstanding work! What truly stood out was their thoughtfulness—not only towards my home but also towards my little dachshund, Darcy. They were so considerate of her, making sure to be mindful of her while they worked, which meant a lot to me. The level of care, expertise, and professionalism that Respond Electrical delivers is truly unmatched. They have earned my trust completely, and I won’t hesitate to call them for any future electrical work. If you’re looking for a reliable, skilled, and customer-focused electrical team, look no further. A flawless 5-star experience!
This company are outstanding. Since September we have had to call out Respond to 3 separate issues. Jack dealt with the first two and fixed the issues quickly. Polite and professional at all times. This week Owen came to fix a bigger problem. He was also very polite and professional at all times. The thoroughness in his work to ensure we were left with power consistently was amazing. Both engineers made us feel at ease, were helpful, kept us informed of issues, punctual, friendly, thorough and stayed until we were happy. The quality of the service was outstanding. Michael in the office was also extremely helpful when booking in all jobs. Listens carefully to the issue, flexible, polite, easy to talk to and able to offer advice. Great communication via the app and messaging service. Kept updated of engineers arrival. Excellent service from Respond, especially Jack, Michael and Owen. First class company and I would HIGHLY RECOMMEND. THANK YOU.
Great service from Respond, friendly, fast and reliable. Two outside lights fitted, the guys did a great job and they look great. Highly recommend!
Both experiences I have had with Respond have been positive. Extremely friendly staff and communication is great. I have had the pleasure of having Jack to work on my issues at home and he has been great! Thank you team
Great company jack and team amazing Highly recommend A+++++ Great prices, reliable and such good customer service